Last Updated: June 1, 2023
At Hinkal Pro Shop, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the terms and conditions for refunds and returns. By making a purchase from us, you agree to the terms of this Refund Policy.
Hinkal Pro Shop offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, freshness, or condition of any item in your order, we will provide a refund or credit at our discretion.
This guarantee applies to both one-time purchases and subscription deliveries.
You may be eligible for a refund in the following circumstances:
To be eligible for a refund, you must notify us of the issue within:
We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.
We do not typically require you to return perishable items. For non-perishable products, we may request that you return the item before processing a refund. If a return is required, we will provide instructions and may cover return shipping costs depending on the circumstances.
Refunds will be issued using the same payment method used for the original purchase:
Please note that credit card refunds may take 5-10 business days to appear on your statement, depending on your financial institution.
The refund amount will be determined based on the following considerations:
Shipping fees may be refunded only if the entire order is being refunded or if the delivery issue was our fault.
The following items are generally not eligible for refunds:
You may cancel your subscription at any time by:
To avoid being charged for the next delivery, you must cancel at least 48 hours before your next scheduled delivery date. If you cancel after this cutoff time, the cancellation will take effect after the next delivery.
No refunds are provided for previous subscription deliveries unless they qualify under the conditions listed in Section 2.
Due to the perishable nature of many of our products, we generally do not offer direct exchanges. Instead, we recommend:
For non-perishable items, we may be able to arrange an exchange on a case-by-case basis.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes to the policy constitutes your acceptance of the new terms.
If you have any questions about our Refund Policy, please contact us: